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Full-time Multilingual Customer Service Representative

at Crytek in İstanbul

Crytek is looking for an experienced, multilingual Customer Service Representative to join us in our Istanbul office, to be part of our Customer Support team. As part of the Online Operations department, the successful individual must possess a passion for customer service as well as online video gaming. Previous experience in customer service is a must, and experience in a video gaming environment is a strong plus.



Responsibilities

Independently answer issues reported by customers while striving for first touch resolution
Provide players with solutions on all facets of Crytek’s IPs regardless if they are in-game, technical or account related
Communicate to players through means of e-mail, chat and telephone
Champion customer support policies and procedures
Assist in translation and creation of internal and external knowledge base articles
Act as an escalation point
Respect data protection regulation and confidentiality policies
Actively look for opportunities to increase Crytek’s quality of customer service
Show a friendly and professional attitude towards customers as well as employees at all times
Other duties as assigned


Requirements

Fluency in English & Turkish
Minimum of 1 year of experience providing customer service
Good communication skills for internal & external stakeholders
Ability and willingness to work in a rapidly changing environment
Comfortable addressing multiple issues simultaneously
Comfortable highlighting customer issues to management and other departments in a constructive manner
Proficiency using MS OS and Office software (Word, Outlook, Excel…)
Willing to work shifts and weekends
Display a positive attitude at all times


Plusses

Used CRM and telephone software before in a customer facing environment
Creative approach to problem solving, always striving for excellence
A passion for video games as a service

Please visit the following link to apply:
http://www.crytek.com/career/offers/overview/istanbul/hr-admin-support/cs-rep-multiling


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Published at 02-09-2014
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